Ionos Reviews and Expert Opinions
Best in support and overall quality...
Ive been using Ionos for many years and Im very happy with my experience with all of their services. I have dozens of domains and websites through Ionos. Whenever I encounter issues, I have found their support team to be made up of the most efficient and knowledgeable reps Ive ever had the pleasure of working with. I highly recommend this company.
Not a good service
Not a good service especially on the chat section. your chat time is very long with other hosting and domain company. sometimes their employees took more than 30 minutes to give the reply.
No proper support available
Their support is refusing to escalate cases. they are refusing the charges for services canceled several months back. unexpected service by Ionos
N J Paul
Need improvement in support
If we compare to the price then service is good but the support team needed to improve their knowledge ... they dont know the basic things, for a small issue they send me the links of technical blogs instead of solving my issue.
Some things are really good but the…
Some things are really good but the billing is very confusing and there are lots of changes all the time
Confusing and Not at all user friendly
The website is slow, finding information about plans is not straightforward. Annual billing instead of monthly does not seem to be an option, or if it is its not easy to find on the website.
Serious Issues causes embarrassment
I am revising this to 3 stars since the problem seems to have gone away after a few days of massive issues. However, I do strongly suspect the Ionos was at the core of the problem that cost us two days of productivity. All outgoing email was getting rejected by Outlook addresses as & Access denied, banned sender. Gmail from the same IP had no issue, and Microsoft forums single out 1 & 1, so its clearly something sloppy, or a bad business practice that raised Microsofts flags. Look at the numerous other complaints here... Its not just us... Fix your security, clean up your act, and stop causing us downtime and embarrassing bounce backs. This is serious.
Using your wizards generate unexpected…
Using your wizards generates unexpected results that could be clarified in the wizard. Billing for a domain transfer as if it were a domain purchase.
Theodore Lewis Jr.
I am setting up the WP web page seam…
I am setting up the WP web page seam smooth will see it in a few minutes. I think it is far easier than my first time at word press. My experience over the years has been very pleasing and successful
Domain has been blocked.
They recently blocked one of our domains for no particular reason and refuse to explain why or unblock it. The customer service is terrible. Will be using Google Domains going forward.