HostPapa Reviews and Expert Opinions
I am using HostPapa since quite a long time, they were very good initially but recent from few months their server was going down. The user interface is slow and sad with HostPapa services
There was a misunderstanding over a renewal - they deducted a payment before a service that I didnt want to renew expired. However they were easy to contact and the whole thing was sorted out amicably.
Poor resolution of issue
Unsatisfactory and unexpected response to the issue of my website loading speed. If the issue is not resolved I have no option but to look for another host.
When my website crashed due to an unexpected update, HostPapa responded by making available a recent backup of all my data. HostPapa was not obliged to provide this service and I greatly appreciate their ready response and generous gesture.
Misleading advertising, manipulations
I dont know from where so many positives reviews about this company comes from, I guess fake reviews, as you dont need to google much to figure out, they are full of manipulations, if you have any traffic on the site you will get quite likely a mail from them that you overload their server capacity or some limits,and in case you wont choose a more expensive package, account suspension. Dont buy into their fraud about Unlimited Traffic,... allowed...because they send warnings about over-consumption of server resources even to site owners with few visitors in month.
Unacceptable hosting issues
Ive used Hostpapa for our company website since 2012. In that time weve had the odd issue but it has generally been resolved satisfactorily. Unfortunately theyve now undone all that good work. They decided to migrate our site to another server without telling us. It was only because our marketing team tried to upload some changes to the website that this became apparent. It has then taken four days and the migration has still not been completed - well, technical support couldnt even tell me if its been completed or not. This is not acceptable for a company website. Unless they quickly resolve this then we will be forced to look at moving to another hosting provider.
When my website crashed due to an unexpected update, HostPapa responded by making available a recent backup of all my data. HostPapa was not obliged to provide this service and I greatly appreciate their ready response and generous gesture. My site was back online again in 48 hours.
Worst customer service imaginable
Been with HostPapa for 1 years, since LunarPages moved us to them. They are HORRIBLE!! Any outage you have, will be +3 to +4 additional hours due to their poor response time. We one time had a NIC failure, and were down for about 12 hours. We tried to get answers for why it took so long, but all they did was keep passing us around until we gave up looking for an answer. Recently, they moved us to a new frame, and without telling us, cloned our old machine and kept it up and running. The automated processes kept running, billing all of our customers. I tried to get support from them to figure out how this happened, and it was non existent. I asked for our account rep to talk to us, but they never did. We have an outage right now due to Windows not starting after a maintenance reboot. We are going on hour #4 of downtime. NOT WORTH THE SAVINGS if you care about uptime.
Time Wasting Support
They only give reasons and never solved my problem quickly. For one error I have to ask or raise tickets multiple times, Their pricing is good but service is 6/10 and then I migrated my sites with another hosting and now Im happy with them. Never seen support like this.
I've been using Hostpapa for over five years now. I've tried others and been disappointed. Hostpapa has given me good support and provides some useful, efficient facilities. I particularly like their file manager and appreciate the ability to add sub-domains at minimal cost. Server performance and reliability is satisfactory. I recommend Hostpapa without reservation.