HostPapa Reviews and Expert Opinions
Locked contracts without any reason
After 3 days of I paid for service, they locked it without any information. I queried for a refund of my money but no response. Scammers.
Great technical support team
I have chosen host papa for an important service which is the technical support team, you can call at any time asking for help and you will be answered quickly. Thank you!
Great Technical Support by Caring Humans
Not just this time but EVERY time Ive contacted Host Papa for technical support the response has been prompt, courteous, informed, and informative, both at the chat-interface first level and... in the few instances where the issue had to be escalated... at the email-supported second level. Great people doing a wonderful job.
I would recommend Hostpapa for any Hosting package
My recent experience with Hostpapa was excellent. They helped me sign up with a hosting package online and then by phone with a further discount that I had missed online when I hesitated to accept the offer.
Issue not resolved
My websites backup is not available then I asked them for backup but they have no backup. They are not answering my tickets... Worst support.
Having trouble with FTP
Having trouble with FTP, used the online chat and received great response time. Worked through the issues and awesome tech skills from the support team. Problem solved and our new site is now up and working. Great job from Hostpapa Team. Well done!
Customer service is brilliant
Been using Host papa for about a year Now and their service is excellent. The customer service is brilliant on waiting around just log on and you get online support within seconds.
So far I have been very happy with HostPapa. The account is easy to set up with lots of options as to features. My site is basically a bulletin board so quite simple. The one gripe I have is that their site is a bit difficult to navigate with lots of layers with little explanation as to what they contain. Their technical help has been fast and knowledgeable.
You can't communicate easily.
There was a misunderstanding over a renewal - they deducted a payment before a service that I didnt want to renew expired. However, they were difficult to contact and the whole thing was sorted out but wasted 2-3 days in the cha.
Very bad experience… go to a better provider
Very bad experience; They suspend my service with more than 5 months to the date to expire