Namecheap Reviews and Expert Opinions
very poor service
I am writing this only because I have time to burn as my hosting is being canceled. Painfully slow and difficult on their website, also very poor service.
chat support was so good
I had an issue with wordpress configuration and Sandy from Namecheap helped to resolve it. The chat support was so good that your issue will be resolved in 2-3 minutes.
The service is cheap
The service is cheap, but the customer service is horrible. Finally, if you need a quick garbage website for a low price, this isnt a bad option. Pay the extra few bucks a year for a professional registration if you plan on doing anything with it or if you will truly EVER need support.
Below average service
Below average service, they are ok to poor in terms of support. There are much better companies out there. But as soon as you try to leave or cancel a contract its a nightmare. They will not cancel a contract without making you the customer jump through endless unnecessary admin.
very bad experience
Bought a domain, just for my personal use and convenience. On next day got an email telling me that account is suspended and I have to send them photo of my CC. I can understand if a company have to deal with all sort of scammers but you cant treat your customer like this
Having tried other hosting providers…
Having tried other hosting providers before, this was by far the easiest with the fastest and most efficient customer service reps. Looking forward to building my small business over the upcoming years with Namechep.
Customer service was slow
I had email problems that could not get resolved. Their support said that people were spamming from my shared server, so my outbound emails were delayed 18 hours, or not sent out at all. Customer service was slow and did not resolve my problem. On the plus side, they are hosting on SSDs so server responses are fast. If you are going to use them, have your mail server hosted somewhere else
Kokoh Coki Siregar
Expensive COM Extention
Great, Now Their Renewal For Domain Com Extension Becomes Expensive And I Think Im Going Transfer All My Domain Name From Now.
Garrett C. Suzuki
I like the support team.
I like the support team. What needs to improve is the email server. I had problems with spam blocking for small amounts of email, something around 50 and they solve my problem.
Great support in cheap cost
Broke my website trying to increase PHP memory... contacted NameCheap support and I cant be happier with the attention I got. They brought my site back online and helped me with the PHP memory issue afterward.